Shipping & returns
Everything ships from our own warehouse in Los Angeles. Orders placed before 1:00 PM PT on a business day leave the same day.
Shipping
| Method | Transit | Cost |
|---|---|---|
| Standard ground (US) | 3–5 business days | $12.00 — complimentary over $150 |
| Expedited (US) | 2 business days | $24.00 |
| Overnight (US) | Next business day, order by 11:00 AM PT | $42.00 |
| Canada | 5–9 business days | $28.00, duties collected at delivery |
Orders placed before 1:00 PM Pacific on a business day are picked, packed and handed to the carrier the same day. Orders placed after that, or on a weekend or holiday, go out the next business day. You will receive tracking by email as soon as the label is generated.
We ship to all fifty states, the District of Columbia, and Canada. We do not currently ship to PO boxes for orders over $500, as those shipments require a signature.
Returns
Returns are accepted within 30 days of delivery on unworn merchandise in original condition with all tags attached. Footwear must be tried on indoors and returned in the original box, which is considered part of the product.
How to return
- Start a return from your account page or email returns@antramelk.com with your order number.
- We issue an RMA number and a prepaid return label within one business day on domestic orders.
- Pack the item in its original packaging, write the RMA number on the outside of the parcel, and drop it with the carrier.
- Refunds are issued to the original payment method within 5 business days of the parcel arriving at our dock. Your bank may take a further 3–5 days to post it.
Exchanges
We exchange for a different size or colour in the same style at no charge, subject to stock. Request the exchange when you start the return and we will hold the replacement for seven days.
What cannot be returned
- Items marked Final Sale on the product page
- Items returned after 30 days, worn, altered, or without tags
- Made-to-order and special-order pieces, which are noted as such at the time of purchase
- Fragrance, grooming and intimates, where offered
Damaged, defective or incorrect items
If something arrives damaged, defective or simply not what you ordered, email returns@antramelk.com with your order number and a photograph within 7 days of delivery. We will arrange a replacement or a full refund including any shipping paid, and we cover the return freight. This is separate from the 30-day return window and is not limited by it.
Order changes and cancellations
Because orders are picked quickly, we can only amend or cancel before the label is generated. Email hello@antramelk.com right away and we will try. Once a parcel has shipped, treat it as a return.
Duties and taxes
Sales tax is calculated at checkout based on the delivery address. Canadian orders ship DDU: duties and GST/HST are collected by the carrier at the time of delivery and are the responsibility of the recipient.