Frequently asked questions
Ordering, shipping, returns, sizing and brand submissions. If your question is not here, our client advisors will answer it within one business day.
Do you actually hold stock, or is this drop-shipped?
We hold it. Every style listed on this site is physically in our Los Angeles warehouse. Our buying office places firm orders with each house two seasons ahead and takes delivery into our own facility. When a style sells through, it comes off the site rather than going on backorder.
How many brands do you carry?
Three, listed in full on our brands page: ili New York, Louenhide and Grade & Gather. They cover leather goods, vegan-leather accessories and contemporary womenswear.
When will my order ship?
Orders placed before 1:00 PM Pacific on a business day ship the same day. After that, the next business day. You will get tracking by email when the label is generated.
What is your return policy?
30 days from delivery, unworn, original condition, tags attached, prepaid label included on domestic orders. Final sale items are not returnable. Full detail on the shipping & returns page.
Do you ship internationally?
Currently the United States and Canada. Canadian orders ship DDU, so duties and taxes are collected by the carrier on delivery. We are working on broader international coverage.
How do I know what size to order?
Each product page lists the fit note and links to our size guide with garment measurements by house. Sizing is not consistent between European and American labels, so it is worth checking. If you are between sizes, email us and a client advisor will physically measure the garment before it ships.
Can I see a garment before buying?
Yes. Our Los Angeles showroom is open by appointment. Email hello@antramelk.com to arrange a time.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal and Apple Pay.
Is my payment information secure?
Card details are handled by our payment processor over an encrypted connection and are never stored on our servers. See our privacy policy for what we do store and for how long.
Do you offer alterations?
We do not alter bags or accessories, but our Grade & Gather dress is cut with a hem allowance and our client advisors can recommend a tailor in most major markets. Alteration does make an item non-returnable.
How do I care for these pieces?
Care instructions specific to the material are listed under Fabric & Care on every product page. Short version: wipe leather and vegan-leather pieces with a soft dry cloth and condition genuine leather twice yearly; machine wash the dress cold and hang dry.
Can I submit my brand for consideration?
Yes. We review new houses twice yearly ahead of the spring and autumn buying calendars. Send a line sheet and wholesale terms to buying@antramelk.com.
Do you have a physical store?
Not a walk-in retail store. We operate a showroom at our Los Angeles office, open by appointment, where you can see and try the full range.